Help Center

Get help with your Taros AI assistant and find answers to common questions

Getting Started

New to Taros? Here's how to get help and find what you need.

Quick Start (Onboarding Checklist)

First time using Taros? Follow these 4 steps:

Create Assistant (~3 min) - Set up your first AI assistant with the 5-step wizard
Add Data Source (~5 min) - Create a website or document data source
Connect Data (~3 min) - Assign your data source to your assistant
Integrate Widget (~5 min) - Add the chat widget to your website

Creating Your First AI Assistant

Follow the 5-step wizard to create your first AI assistant.

Step 1: Choose Use Case

Select what your assistant will be used for: Customer Support, Sales Assistant, or Custom.

Step 2: Basic Information

Give your assistant a name and optional description for internal reference.

Step 3: Knowledge Base (Optional)

Add a website URL for your assistant to learn from. Choose between crawling a single page or the whole website. You can skip this and add data sources later.

Step 4: AI Configuration

Select your AI model. Mistral models are available on all plans. OpenAI models (GPT-5, GPT-4o) require Pro or Enterprise plans.

Step 5: Complete Setup

Review your configuration and create your assistant. You'll then be taken to the dashboard where you can add more data sources and configure the widget.

Contact Support

Need help from our team? Here are the best ways to reach us.

Email Us

Send us a message and we'll get back to you as fast as we can.

Go to Contact Form →

Before You Contact Us

To help us assist you faster, please include:

Your account email address
The name of the bot you're having issues with
A description of what you were trying to do
What happened instead of what you expected

My Bot Isn't Working

If your bot isn't responding or seems offline, try these solutions.

Quick Fixes to Try First

Check if your bot is active

Go to your dashboard and make sure the bot status shows "Active" or "Online".

Refresh or restart

Try refreshing the page where your assistant is embedded.

Clear cache and retry

Clear your browser cache and try again. If the issue persists.

Still Not Working?

If the quick fixes didn't help, here are some other things to check:

Make sure you haven't exceeded your plan's message limits
Check that your bot has been trained with content (not empty)
Verify the assistant is deployed to your website
Make sure your website is whitelisted
If the issue persists, contact support

Bot Giving Wrong or Unhelpful Answers

If your bot is responding but giving poor answers, here's how to improve it.

Improve Your Bot's Knowledge

Add more relevant documents and information
Make sure your content is clear and well-organized
Remove outdated or contradictory information
Include common questions and their answers

Better Instructions

Under advanced settings update your bot's instructions to be more specific:

Tell it exactly what kind of help to provide
Specify the tone (friendly, professional, etc.)
Include what to do when it doesn't know an answer
Add examples of good responses

Adding Data Sources

Learn how to add data sources to train your AI assistant with the right content.

How Data Sources Work

Data sources are separate from assistants. You create data sources, then assign them to one or more assistants. This lets you reuse the same content across multiple assistants.

Data Source Types

Available data source types depend on your plan:

Website

Crawl single page or whole site

Starter+

Documents

PDF, Word, Excel, PowerPoint, text

Basic+

Note: Free plan users cannot create data sources.

Assigning Data Sources

After creating a data source, assign it to your assistant:

Go to Data Sources in your dashboard
Click the "Assign" tab
Select the assistant you want to train
Check the data sources you want to assign
Click "Save" to apply changes

Search Priority

Each data source has a search priority setting (0.5x to 3.0x) that controls how highly it ranks in search results. Use higher priority (1.5x-3.0x) for authoritative content like FAQs.

Adding Widget to Your Website

Learn how to embed the chat widget on your website. Note: Widget embedding requires a paid plan.

Getting the Embed Code

To add your assistant to your website:

Go to AI Assistants in your dashboard
Click on your assistant to open settings
Click the "Widget" tab
Copy the embed script provided
Paste it into your website's HTML before the closing </body> tag

Widget Customization

Customize your widget's appearance in the Widget tab:

Mode: Bubble (floating button) or Inline (embedded)
Position: Bottom-right, bottom-left, top-right, top-left
Colors: Brand color, gradients, background, text
Theme: Light, dark, auto, or custom
Animations: Bounce, pulse, scale, shake, and more
Avatar: Mascot, custom image, or initials

Allowed Origins

Your widget will only work on domains you've whitelisted. Add your website domains in the assistant's settings under "Allowed Origins". The system automatically handles http/https and www variants.

Widget Not Showing?

Check that your domain is in the Allowed Origins list
Make sure you copied the entire embed script
Verify the script is placed in HTML, not as plain text
Clear your browser cache and refresh the page
Ensure your assistant is set to "Active" status
Confirm you have a paid plan (widgets require Starter+)
If the problem persists, contact support

Account & Login Problems

Having trouble with your account or logging in?

Email Issues

Not receiving our emails? Check your spam folder and search for mails titled 'Your magic link for Taros.ai'.

Account Recovery

Lost access to your account email? Contact us directly for help recovering your account.

Contact Support →

Billing & Subscriptions

Questions about your subscription, payments, or upgrading your plan.

Payment Issues

Having trouble with payments? First, check that your card is valid and has sufficient balance. If the issue persists, contact us for assistance.

Contact Support →

Usage & Limits

Understand your plan limits and how to upgrade for more features.

View Pricing →

Cancel Subscription

You can cancel your subscription anytime from your dashboard billing settings.

Making Your Bot Better

Tips and best practices to improve your bot's performance and user experience.

Best Practices

Keep your content up-to-date and relevant
Write clear, conversational instructions for your bot
Test your bot regularly with common questions
Organize your knowledge base with clear headings and structure
Include FAQs and common customer questions

Content Tips

Use simple, clear language in your training materials
Include examples and step-by-step instructions
Remove duplicate or contradictory information
Focus on the most common questions your users ask
Update content when your products or services change

Regular Maintenance

Review chat logs to see what users are asking about
Add new content based on frequently asked questions
Monitor your bot's performance and user feedback
Adjust your bot's personality and tone as needed