How MinecraftAFK.com handles 1,000+ support inquiries monthly with Taros
MinecraftAFK.com uses Taros to automatically handle over 1,000 customer support inquiries every month, freeing up their team to focus on what matters.
MinecraftAFK.com is a popular Minecraft hosting service that lets players keep their accounts active 24/7. With thousands of active users, they needed a way to handle the growing volume of support questions.
The challenge
The MinecraftAFK team was getting a lot of repetitive support questions:
- "How do I connect my account?"
- "Why isn't my bot working?"
- "How do I upgrade my plan?"
- "What servers do you support?"
Many of these questions had straightforward answers that were already in their documentation.
The solution
MinecraftAFK implemented Taros as their front-line support assistant. The AI was trained on their documentation, FAQ, and common support scenarios.
The results
After implementing Taros:
- 1,000+ inquiries handled automatically every month
- ~60% of common questions resolved without human intervention
- Faster response times for routine questions
- Team can focus more time on complex issues and product development
What works well
Quick answers to common questions. The AI handles the routine stuff so the team doesn't have to answer the same questions repeatedly.
24/7 availability. Customers can get help with basic questions any time, even when the team is offline.
Human handoff. When the AI can't help, customers can still reach a human.
The bottom line
Taros helps MinecraftAFK.com handle a significant portion of their support volume automatically, giving their team more time to focus on growing the business.